Terms and Conditions
All images, designs and products are © The-Old Piping Bag 2014-2018
Wording such as ‘us’, ‘we’ refers to The-Old Piping Bag. The wording, ‘you’ refers to you as the customer.
By purchasing from us, you are agreeing to the following Terms and Conditions:
The-Old Piping Bag moulds and products are sold with a free commercial licence to enable you to use pieces from them on your commercial products, for financial gain. Selling individual pieces from the moulds for commercial purposes is not permitted, and breaches the terms and conditions of the Licence.
– All sizes detailed on product descriptions are approximate and refer to the finished pieces from our moulds.
– All products are described as clearly and accurately as possible.
– Many of our moulds are made from pieces sculpted or modelled by us. We also make some moulds from copyright free pieces or curios.
– We may be able to make bespoke pieces/moulds. This is a discretionary service dependent on several factors. Please contact us to discuss.
– Please do not ask us to reproduce any characters or works protected by the copyright of others.
Our products and prices are subject to change. Promotional terms only apply in the period stated for the promotion. Whilst we will try to ensure that prices on the website are accurate, we are not responsible for errors that may occur. If we discover any errors in the price of goods before we accept your order, we will notify you as soon as possible and give you the option to resubmit your order at the correct price or cancel the order. The price of all goods and services advertised are inclusive of any applicable taxes including VAT. Delivery costs are additional.
All goods are subject to availability. Any product stock or availability information supplied on the website is an estimate only.
Any e-mail or other electronic acknowledgement by us of receipt of an order placed by you does not constitute legal acceptance by The-Old Piping Bag of your order. All orders are subject to approval by us. Personal information will not be passed on or sold to third parties or their agents.
We aim to dispatch orders within 1-2 working days (working days are Monday to Friday, excluding Bank Holidays) and are often able to dispatch the same working day if orders are placed before 11.30am. During particularly busy times our dispatch times may be longer. In the unlikely event that a prolonged delay regarding dispatch is evident, we will contact you as soon as we can after receiving your order.
As delivery is undertaken by third parties, we relinquish responsibility for any delays that may occur due to their service.
Charges for delivery are not included in the stated product price and can be selected when checking out.
Should a delivery method be unavailable for you to select at checkout, please contact us in order to obtain an accurate, cost effective delivery method.
Standard charges detailed at Checkout are First Class delivery via Royal Mail. Large letter delivery is estimated to take 1-3 working days, small parcel delivery 3-5 working days, although these are not guaranteed, in accordance with Royal Mail’s guidance notes.
If you require a delivery method that isn’t listed at Checkout, (such as Next Day Delivery), please contact us for an accurate cost.
We are currently unable to ship to Northern America – this includes the USA and Canada.
You are responsible to pay for any customs charges, import duties or tax duties imposed by your delivery country. The-Old Piping Bag relinquishes any financial responsibility in this regard. We suggest you check any customs charges, import duties or tax duties of your delivery country prior to placing your order.
Returns and Refunds
If the goods are faulty or damaged, please notify The-Old Piping Bag within 48 hours of receipt.
The-Old Piping Bag reserves the right to reimbursement of the costs of delivery where goods are returned for no cause.
Any returned goods must include all original packaging. There must be no damage or markings to the original packaging and/or goods inside. We are unable to accept returns if the packaging has been opened, unless the goods are faulty. Incomplete returns will receive a credit reflecting any missing items. The customer is responsible for any return costs.
Any goods sold at a reduced rate, i.e., ‘defective’ or sale items, and purchased as such, are not covered by our returns and refund policy. Full and accurate descriptions are provided of any defects on our website.
The-Old Piping Bag’s liability for any injury, damage or loss, in particular consequential loss, arising from the use of any goods purchased via this website, or from the transaction itself, are hereby excluded. Any injury, damage or loss arising directly from the negligence of The-Old Piping Bag will be limited to a refund of the value of the goods purchased, together with any delivery charges paid.
We are proud to exhibit customer photographs on our website. By sharing your photographs with us you are agreeing to allow them to be published on our website and social media. Credit is always given to you whenever possible when publishing on our website or social media. We will not share your images with third parties without your consent. Should third parties use your photographs from our website or social media without your consent, we cannot accept responsibility for them doing so. We strongly suggest that you watermark your photographs.
We practice a policy of continual review and reserve the right to change the above terms and conditions at any time without notice.